Did you think that because you’re a software company that no one would be interested in your blog? Well, that’s clearly not true. In fact, content marketing can be hugely successful for B2B companies. It;s an industry that...
When you think of customer service, you normally think of human-to-human support. Perhaps an agent with a headset picking up a phone to answer a call. But recently, AI has been spreading throughout customer service so...
Businesses typically see customer support as a source of costs, with the requirement to pay for support staff and support materials. There are businesses out there turning this model on its head. Customer support can be...
In today’s fast-paced digital world, the way we build software is changing. No-code and low-code development platforms are making it easier than ever for people—regardless of their technical background—to create...
Generative AI means AI that generates content after being given a prompt. It’s extremely powerful and impressive and can be very specific. Generative AI has been trained on huge amounts of data to make it as intelligent as...
Cloud computing has fundamentally transformed the landscape of software development and deployment, offering unprecedented scalability, flexibility, and efficiency. Unlike traditional software development models, where...
In today’s digital landscape, securing your data in the cloud is more critical than ever, particularly as businesses increasingly rely on SaaS (Software as a Service) solutions to streamline operations and enhance...
Customers want quick and straightforward solutions to their problems from companies they do business with. To support this goal, many companies use a combination of self-service options and live customer support. But...
Peer-to-peer support is when people with similar experiences or challenges help each other. This helps in two main areas: personal and professional growth. You might think of peer-to-peer support as tech experts helping each...
Groups will always band together and be united by their shared knowledge. This knowledge is not formal practice, nor is it written down anywhere. Tribal knowledge is an informal network of knowledge within a group that benefits...
By Catherine Heath (Freelance Technical Writer and Marketing Advocate) Catherine is a freelance writer based in Manchester. Blogs. Copy. Documentation. She believes in ditching the jargon – just give her plain...