By Catherine Heath (Freelance Technical Writer and Marketing Advocate)
Catherine is a freelance writer based in Manchester. Blogs. Copy. Documentation. She believes in ditching the jargon – just give her plain writing.
In collaboration with Syed Abdul Qadir Gilani (a Python developer and data scientist),
Find Syed on LinkedIn.
Every company needs at least one knowledge base.
A knowledge base is a centralized repository of information that employees or customers can use to find self-help. Knowledge bases have been in use for a long time, but have recently started to become integrated with AI to make them smarter.
This is because company knowledge bases are full of content and we have found a better way to organize and access that content.
Some examples of smart knowledge bases are:
- Document360
- Notion
- Intercom
- Zendesk
- Slite
These are just a few examples of the top up-and-coming AI-based knowledge bases that are available to companies that want to improve their knowledge experience. You don’t have to pay more than what you’d expect to access an AI knowledge base.
AI has become customary since the advent of ChatGPT, which is the software that most of these knowledge bases are working with.
What is a smart knowledge base?
Using artificial intelligence (AI), a smart knowledge base helps you find what you need quickly, as well as make it faster to create content. It’s the same as a normal knowledge base except that AI makes certain tasks easier, and users enjoy using the smart knowledge base more.
AI in the knowledge base makes it possible to achieve more with less because AI will do the hard work for you.
Why You Need a Smart Knowledge Base
A smart knowledge base is better than a regular knowledge base because it incorporates AI to make regular tasks easier. It both helps users find knowledge and content creators create knowledge. AI knowledge bases are superior to regular knowledge bases because you can use them to improve the knowledge experience.
Improving your content experience and content pipeline is essential for companies that want to save time and get ahead.
Benefits of a Smart Knowledge Base
Now we’ll look at some of the benefits of having an AI knowledge base.
1. Fast Search: Find what you need quickly because AI will predict the content you need intelligently based on your search terms.
2. Personalised assistance: Find relevant answers even if your search terms are not quite correct the AI knowledge base will find them for you.
3. Information organised for you: Information is automatically organised and connected when you create your content in the back end.
4. Collaborate easily: Share knowledge with others in the back end of your knowledge base.
5. Content creation: easily create content with AI to write titles and metadata for you, and build articles from templates you provide the knowledge base.
6. Link content together: intelligent recommendations for users searching in the knowledge base to help them discover relevant content.
7. Easy to use: an AI knowledge base is no more difficult to use than a regular knowledge base even though you have all those extra features.
Get Started!
It’s a no-brainer to invest in a smart knowledge base.
No more searching laboriously. No more struggling to get content finished.
Find a smart knowledge base and start improving the experience for your users.
