There are many types of SaaS products out there, from CRMs to email marketing software to customer support software – but they all have a few things in common. A SaaS product is a piece of software, but it’s so much...
Author - Catherine Heath
SaaS depends on customer retention, which means enticing customers to stay for the long-haul. In order to recoup customer acquisition costs, SaaS businesses need to persuade customers to renew their subscription for the...
It’s likely your team already uses at least one SaaS app, and that number is set to increase as we navigate into the new year. The usage of SaaS is growing, with 85% of business apps to be SaaS-based in 2025. This...
Support is essential in the SaaS industry. SaaS businesses have ongoing relationships with their customers, and often need to provide technical assistance to enable customers to use their software products. Once...
Oh no! A customer has a problem with your SaaS product and what’s the first thing they do? They fire off an email to your support team, telling you the uploading feature won’t work or they can’t access...
Knowledge. Company product knowledge. Customer support FAQs. Troubleshooting guides. SaaS companies need a space to bring together their company knowledge and share it with their customers. In...
In customer service, measuring satisfaction with the service you provide is a key component of improvement and customer development. It’s not enough to resolve a query – you have to find out how customers felt about the level...
Customers will always submit inquiries to your business and you’ll need a way to manage the tickets you receive as part of customer support. You need the right support software to help you assist customers when they contact...
Customer support software is an important area of SaaS. It’s aimed at helping customers and encompasses everything from help desks, to CRM software, to knowledge bases. In recent times, it has come to include chatbots, and...
Customers tend to get in touch with companies when they have problems. When there are a lot of problems with your product or service, this results in a flood of support tickets to your customer support team. This can be costly...