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Category - General

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Developers & Support: Unite to Achieve Customer Success

by Catherine Heath
5 min read
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Image source: Example customer support knowledge base from graphic design app Canva A guest post by Syed Abdul Qadir Gilani, Data Analyst, Data Science Enthusiast and Python Developer Based in Peshawar, Khyber...

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Customer service interaction where a man is serving a woman at a till
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The Art and Science of Customer Service: 9 Psychological Principles to Live By

by Catherine Heath
14 min read
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In a way, customer service service agents must become amateur psychologists. Only someone with an interest in people will excel in customer service. Understanding human behaviour and motivation is key to successful service...

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Top 7 Computer Science Basics All Kids Should Learn | Juni Learning

by Catherine Heath
6 min read
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This article originally appeared on junilearning.com. Establish Learning Goals One of the most important aspects of being an educator is establishing learning goals. Once you’ve decided that kids should learn how to code...

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A 5-Step Guide to Teaching Kids Coding | Juni Learning

by Catherine Heath
6 min read
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This article originally appeared on junilearning.com. Getting Started There are several reasons why every kid should learn to code — for instance, coding fosters creativity and enhances problem-solving skills...

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Careers in Coding & Computer Science

by Catherine Heath
6 min read
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This article is a guest post The Growing Demand for Coding Skills In 2013, the Bureau of Labor Statistics predicted that, by 2020, there will be 1.4 million programming-related jobs available and only 400,000 graduates with...

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What Are Algorithms & Why Are They Important

by Catherine Heath
7 min read
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An algorithm is a set of step-by-step procedures, or a set of rules to follow, for completing a specific task or solving a particular problem. Algorithms are all around us.

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Teaching Kids Coding with Scratch

by Catherine Heath
3 min read
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Photo Source This is a guest post by Juni Learning The Scratch Programming Language Scratch may not be a programming language that you’re familiar with if you’ve grown up hearing about BASIC and Cobol, but today...

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Write the Docs North GitHub workshop
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Reflections on Write the Docs GitHub workshop during National Coding Week

by Catherine Heath
4 min read
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The first Manchester-based Write the Docs workshop was a huge success. We had eight people attend who all wanted to learn more about documentation – specifically the version-control platform GitHub. I hosted it along with my...

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The difference between influencers, bloggers and journalists

by Catherine Heath
9 min read
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One thing I’m surprised by in my career (in less than a year at professional blogging) is the haters. Really, people hate bloggers. I have a hypothesis about why this might be. People don’t really know what blogging is. It...

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