Customer support is not just a necessary evil for brands; it’s the cornerstone of good business. Helping customers is a way of building up your business’s reputation and earning loyalty. When customers get in touch with a...
In the ever-changing world of Software as a Service (SaaS), success stories are everywhere, offering a treasure trove of insights for both budding entrepreneurs and seasoned businesses eager to enhance their...
In a world that moves at lightning speed, especially when it comes to technology, keeping your skills relevant can feel like a tall order. It’s not just about staying competitive; it’s about thriving in an environment where...
When you think of customer service, you normally think of human-to-human support. Perhaps an agent with a headset picking up a phone to answer a call. But recently, AI has been spreading throughout customer service so...
Businesses typically see customer support as a source of costs, with the requirement to pay for support staff and support materials. There are businesses out there turning this model on its head. Customer support can be...
In today’s fast-paced digital world, the way we build software is changing. No-code and low-code development platforms are making it easier than ever for people—regardless of their technical background—to create...
Generative AI means AI that generates content after being given a prompt. It’s extremely powerful and impressive and can be very specific. Generative AI has been trained on huge amounts of data to make it as intelligent as...
Cloud computing has fundamentally transformed the landscape of software development and deployment, offering unprecedented scalability, flexibility, and efficiency. Unlike traditional software development models, where...
In today’s digital landscape, securing your data in the cloud is more critical than ever, particularly as businesses increasingly rely on SaaS (Software as a Service) solutions to streamline operations and enhance...
Customers want quick and straightforward solutions to their problems from companies they do business with. To support this goal, many companies use a combination of self-service options and live customer support. But...
Catherine is a freelance writer based in Manchester. She specializes in B2B SaaS content writing and copywriting. She writes B2B SaaS blog posts that help generate more traffic and get more leads.