Peer-to-peer support is when people with similar experiences or challenges help each other. This helps in two main areas: personal and professional growth. You might think of peer-to-peer support as tech experts helping each...
Groups will always band together and be united by their shared knowledge. This knowledge is not formal practice, nor is it written down anywhere. Tribal knowledge is an informal network of knowledge within a group that benefits...
It’s typical for businesses to provide a mix of automation and human customer support for their customers or risk losing customers. This mix is decided based on how much automation customers are likely to need in their...
Customer service has traditionally been provided by people. Even if augmented by technology such as telephone systems, humans would still have offered the primary service. All that is changing with AI (Artificial...
Self-service tools can benefit from AI in a number of ways. If you’re at all interested in the concept of self-service, consider using an AI knowledge base or similar tool to boost your customer support efforts. AI doesn’t...
There are companies out there who don’t think it worthwhile to invest in their blog. They don’t want to pay freelance writers to produce content. Well, we’re here to help you look at it another...
In today’s fast-paced work environment, mastering time management isn’t just advantageous—it’s essential for achieving professional success. “Boost Your Efficiency: Time Management Tips Every...
Every company needs at least one knowledge base. A knowledge base is a centralized repository of information that employees or customers can use to find self-help. Knowledge bases have been in use for a long time, but have...
Documentation is essential for successful software development. Though it may take extra time, it’s well worth making the extra investment. Documentation is the information that accompanies your software and may include quick...
Well, now that’s a good question. Perhaps Microsoft suffers from an image problem due to its association with big business. This might cause some people to be less than enthusiastic about adopting...
Catherine is a freelance writer based in Manchester. She specializes in B2B SaaS content writing and copywriting. She writes B2B SaaS blog posts that help generate more traffic and get more leads.