Image source: Example customer support knowledge base from graphic design app Canva A guest post by Syed Abdul Qadir Gilani, Data Analyst, Data Science Enthusiast and Python Developer Based in Peshawar, Khyber...
In a way, customer service service agents must become amateur psychologists. Only someone with an interest in people will excel in customer service. Understanding human behaviour and motivation is key to successful service...
More than half of B2B audiences engage with 3–5 pieces of content before ever contacting the supplier. Content is absolutely crucial for your brand. However, many companies struggle with where to begin and they often let their...
This article originally appeared on junilearning.com. Establish Learning Goals One of the most important aspects of being an educator is establishing learning goals. Once you’ve decided that kids should learn how to code...
This article originally appeared on junilearning.com. Getting Started There are several reasons why every kid should learn to code — for instance, coding fosters creativity and enhances problem-solving skills...
This article is a guest post The Growing Demand for Coding Skills In 2013, the Bureau of Labor Statistics predicted that, by 2020, there will be 1.4 million programming-related jobs available and only 400,000 graduates with...
An algorithm is a set of step-by-step procedures, or a set of rules to follow, for completing a specific task or solving a particular problem. Algorithms are all around us.
Photo Source This is a guest post by Juni Learning The Scratch Programming Language Scratch may not be a programming language that you’re familiar with if you’ve grown up hearing about BASIC and Cobol, but today...
I very much enjoyed our recent Write the Docs event called Genesis of a Specialist Technical Marketing Agency. Software engineer turned marketing agency founder Matt Fleming gave a talk on starting his own business. It was hosted...
We hosted our last Write the Docs North workshop of the year on Wednesday 28 November – Documentation in Agile.
Catherine is a freelance writer based in Manchester. She specializes in B2B SaaS content writing and copywriting. She writes B2B SaaS blog posts that help generate more traffic and get more leads.